ZettaLync Knowledge Base

Troubleshooting Steps for CoreNexa

Published August 1st, 2025 by Help Desk Team

Troubleshooting Steps for CoreNexa 1. Check Internet Connection Ensure you have a stable internet connection (Wi-Fi or wired). Run a speed test: Aim for 3 Mbps upload/download or higher. Try moving closer to your router or switch to a wired connection if possible. 2. Restart the Application or Browser Close Corenexa completely. If using a browse

Credit Card Machine Reset & Troubleshooting

Published July 29th, 2025 by Help Desk Team

Purpose: This SOP provides step-by-step instructions for resetting and troubleshooting a credit card (CC) terminal to resolve network or connectivity issues, including test transaction failures. Procedure: 1. Initiate Reset Sequence - On the terminal keypad: - Press 9 - Press [Release] - Press the Green (Enter) button 2. Enter Admin PIN - When promp

CoreNexa Mobile App User Guide (Android)

Published August 7th, 2025 by Help Desk Team

1. Install 2. Login Once the app is installed on your device: Tap the CoreNexa Mobile icon On the sign in screen there are 2 ways to sign in: Enter your username & password Scan the QR code in UC Client Enter your username & password 3. Navigating Around the App The main screen is the list of menu options that provide all the functionali

UCaaS eFax

Published April 23rd, 2025 by Help Desk Team

UCaaS eFax Top of Form Description How to use eFax How to send an eFax: Open your email and select ‘New Message’ In recipient box type 1(insert receiving fax number) @ faxhd.com Do NOT type anything in the subject box or in the body of the email Attach PDF of the fax you wish to send Press SEND - a fax will be sent to the receiving number Ho

UCaaS Cordless Base

Published April 23rd, 2025 by Help Desk Team

UCaaS Cordless Base Excel Top of Form Description Reset W60 Phone: Labels are: Phone synced to base station Base station is on the network Power button To register a new handset manually: When the handset LCD screen prompts “Press base page 2s then press Reg.”, long press on the base station till the registration LED flashes. Easy Registration: Pres

UCaaS How To Set Up Voicemail to Text

Published April 23rd, 2025 by Help Desk Team

UCaaS How To Set Up Voicemail to Text Excel Top of Form Description Voicemail to SMS Go to portal.zettalync.com Go into the customer you are working on Go to Services at the top Then, on the left, go to mailboxes Go into the mailbox you are setting up Then scroll down and put in the 10 digit number you want, followed with the Service providers email

UCaaS Change Hold Music

Published April 23rd, 2025 by Help Desk Team

UCaaS Change Hold Music Top of Form Description UCaaS Hold Music How to Change Default: Once logged in select Services, then Hold Music on the left side of the page Select Hidden Door Custom Select New Track I typically name the file the date that you sent me the file. Make sure that the file matches the requirements listed. I typically use https://

How to add 10DLC to the phone number:

Published August 5th, 2025 by Help Desk Team

Step 1: On your CAM portal, click 'Resources'. Step 2: Under Resources, click 'Phone Number' Step 3: Input the number into 'Multi Number Search'. Step 4: Check if the phone number's SMS status is active or inactive. Step 5: Check all the numbers you searched for, then click 'Edit'. Step 6: Click 'Enable SMS.' If it still shows 'Disable

The Power of UCaaS VoIP Hold Music and Voice Over Ads

Published April 23rd, 2025 by Help Desk Team

The Power of UCaaS VoIP Hold Music and Voice Over Ads Top of Form Description **UCaaS VoIP Hold Music and Voice Over Ads: Enhancing Customer Experience** In today's fast-paced business environment, customer experience is paramount. One often-overlooked aspect of this experience is the hold music and voice-over ads that customers encounter when the

Quick Steps to Reboot Your Router

Published August 6th, 2025 by Help Desk Team

✅ Option 1: Physical Reboot (Combined Modem/Router) If it's one device (modem + router in one): Unplug the power cable from the back of the router. Wait 30 seconds. Plug it back in. Wait 1–2 minutes for it to fully boot up. 📱 Option 2: Reboot from Phone or Computer If you're connected to Wi-Fi and want to reboot it from a browser: Open a browser (li

CoreNexa Mobile App User Guide (iOS)

Published August 6th, 2025 by Help Desk Team

1. Install Directly from the App Store Download the CoreNexa™ Mobile app from the iOS App Store. Follow the instructions to install. 2. Login Once the app is installed on your device: Tap the CoreNexa Mobile icon On the sign in screen there are 2 ways to sign in: Enter your username & password Scan the QR code in UC Client Enter your usern

Setting up a POS-X thermal printer

Published August 4th, 2025 by Help Desk Team

Setting up a POS-X thermal printer (like the POS-X EVO HiSpeed, EVO Green, or ION TP5 series) generally involves the following steps. These printers are often used in retail and hospitality environments and connect via USB, Serial, Ethernet, or Bluetooth. 🔧 What You’ll Need: POS-X thermal printer Power cable and adapter Data cable (USB, Serial, Ethe

General Brother Printer Setup Guide (Windows & Mac)

Published August 4th, 2025 by Help Desk Team

🖨️ General Brother Printer Setup Guide (Windows & Mac) 🔌 Step 1: Unbox & Connect Unpack the printer, remove all protective materials. Install ink/toner cartridges (if required). Load paper into the tray. Connect power and turn on the printer. 📶 Step 2: Choose Your Connection Type A) USB Connection Connect the USB cable between the printer an

POS-X Printer – Troubleshooting Steps

Published August 8th, 2025 by Help Desk Team

✅ 1. Basic Hardware Checks Ensure the printer is powered on Confirm the power LED is lit. If not, check the power cable and plug it into a working outlet. Check for paper jam or no paper Open the top cover and inspect the paper roll. Replace the roll if empty and ensure it's thermal paper (not plain paper). Make sure the paper is correctly oriented

Troubleshooting steps for Brother's Printers

Published August 8th, 2025 by Help Desk Team

1. Basic Checks Before diving into more advanced troubleshooting, perform the following basic checks: Power: Ensure that the printer is plugged into a working electrical outlet, and the power switch is turned on. Cables: Check that all cables (power, USB, or Ethernet) are securely connected. Display Panel: If your Brother printer has a display scree