Troubleshooting Steps for CoreNexa

1. Check Internet Connection

Ensure you have a stable internet connection (Wi-Fi or wired).

Run a speed test: Aim for 3 Mbps upload/download or higher.

Try moving closer to your router or switch to a wired connection if possible.

2. Restart the Application or Browser

Close Corenexa completely.

If using a browser, close all tabs and restart the browser.

Reopen Corenexa and try again.

 

3. Use a Supported Browser

Corenexa works best on:

Google Chrome (latest version)

Microsoft Edge

Safari (for macOS/iOS users)
Avoid Internet Explorer or outdated browsers.
 

4. Clear Cache & Cookies

In your browser settings, clear cache and cookies.

Restart the browser before accessing Corenexa again.


5. Enable Camera & Microphone Access

Make sure you've allowed browser/app permission to use the microphone and camera.
 

On Chrome:

Click the padlock icon in the address bar.

Ensure the Microphone and Camera are set to “Allow.”


6. Check Audio/Video Settings

Use the Pre-call Test (if available) to check:

Mic input is registering.

Camera preview is visible.

Speakers can play sound.

Make sure the correct devices are selected (especially if using a headset).

 

7. Update Your Device

Ensure your operating system, browser, and Corenexa app (if using one) are up to date.

8. Restart Your Computer or Device

A full reboot can clear temporary issues and allow updates to apply.

 

9. Try a Different Device

If issues persist, try joining the session on another device (another computer, tablet, or smartphone).

 

10. Contact Support

If none of the above work, contact Corenexa support through:

Their in-platform help or chat feature (if available).

Your telehealth provider’s IT support line.